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Resources : Quality and Safety

TRANSFORMED WORKINGPAPERS

Quick Tips for Reducing Patient Cycle Times
Patient cycle time is the amount of time in minutes that a patient spends in an office visit, beginning at the time of arrival and ending when the patient leaves the office. Reducing patient cycle time is key to improving efficiency and patient satisfaction. Thes six tips will help keep your practice on target.

Touch Time
The goal in addressing "touch time" is to make the best use of the time the patient has with the physician as well as other members of the practice team and to minimize the amount of "waiting time" for the patient.

Improving the Patient's Experience
The best way to find out what your patients think about the care they receive at your practice is to ask. TransforMED's Metrics Manager shares 13 tips for conducting meaningful patient satisfaction surveys.

Practice-Based Research:
A Vital Part of the Transformation of Family Medicine
Participation in a practice based research network allows family medicine physicians to play a vital role in both the development and integration of evidence-based medicine— expanding the possibilities for improvement beyond the indvidual practice.

ONLINE PUBLICATIONS

» Crossing the Quality Chasm: A New Health System for the 21st Century.
Institute of Medicine. Committee on Quality of Health Care in America. Institute of Medicine. Washington DC: National Academy Press; 2001.

» To Err Is Human. Building a Safer Health System.
Kohn LT, Corrigan J, Donaldson MS. Institute of Medicine. Committee on Quality of Health Care in America. Institute of Medicine. Washington DC: National Academy Press; 2000.

» Is US health care really the best in the world?
Starfield B. JAMA. 2000;284:483–485

» New paradigms for quality in primary care.
Starfield B. Br J Gen Pract. 2001;51:303–309

» The new model of primary care: knowledge bought dearly.
American Academy of Family Physicians. Official policy of the American American Academy of Family Physicians. March, 2004.

» Quality incentives: the case of UK general practitioners.
Smith P, Nick Y. Health Aff (Millwood). 2004;23:112–118

» Rewarding Higher Standards. The Leapfrog Group for Patient Safety. Web site.

» Bridges to Excellence: Rewarding Quality Across the Healthcare System. Web site.

» Health Professions Education: A Bridge to Quality. Greiner A, Knebel E. Institute of Medicine. Committee on the Health Professions Education Summit. Washington, DC: National Academy Press; 2003

» The association between satisfaction with services provided in primary care and outcomes in Type 2 diabetes mellitus. Alazri MH, Neal RD. Diabet Med. 2003; 20:486–490