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Topics : e-Visits

Popular "Patient Portal" Options
for e-Visits and e-Services


Lingo: Virtual Office Visits (VOV)

Mefusion Web site screen shot

Medfusion's offerings start with a practice Web site (at various levels of customization) that features content management and embedded access to patient education materials at, such as Daily Health Tip, Self Assessment, Patient Handouts, as well as other AAFP peer-reviewed patient information.

Medfusion also offers a secure patient portal or Virtual Office Suite that includes patient pre-registration and health history, online appointment scheduling and reminders, online prescription renewal, structured virtual office visits as well as "Ask a Doctor" unstructured consultations, symptom assessment, online bill payment, lab results reporting and more. The secure solutions can be purchased and activated as a package or phased in over time.

Medfusion is an AAFP partner with affordable pricing and flexible implementation that allows you to match your practice's needs to their available solutions and adopt only what you need now. For example, if you already have a practice Website or prefer to use another vendor, you can still implement their secure portal services for your patients to access from your Web site. Visit their Web site at

Relay Health

Lingo: webVisits®

RelayHealth Web site screen shot

Tuned for the group practice environment, RelayHealth provides secure, modular, online health care communication services to connect patients, clinicians, payers, employers and pharmacies to real-time, online information. RelayHealth's robust suite of solutions for the medical office includes a customizable practice Web site, secure messaging featuring the webVisit®, e-prescribing via eScript™ and online bill payment.

The suite also includes "broadcast" e-tools such as preventive care reminders and patient education newsletters, which can be customized for maximum impact, to targeted patient groups as well as access to an extensive Self Care Library, containing medically reviewed content on thousands of health care topics. The RelayHealth communications platform also enables care management and continuity of care through tools such as a Patient Health Record that interoperates with physician and payer clinical systems to provide insurance eligibility, address and credit verification, as well as claims processing allowing providers and hospitals to connect easily with more than 1,800 payors nationwide.

With the RelayHealth Interoperability Toolkit, practices can also integrate RelayHealth with most major commercial or custom electronic medical record and practice management systems. RelayHealth was recently acquired by McKesson, which has also acquired Per-Se Technologies and NDC Health. The RelayHealth webVisit® is the only online patient encounter to be reimbursed by leading payors. Visit their Web site at


Lingo: online consultations

Medem iHealth Web site screen shot

The iHealth service is a suite of fully integrated web-based physician-patient communication services that are proven to effectively engage patients in better managing their health. This service can be used by all stakeholders in health care -- patients, their doctors, hospitals and health systems, health plans, employers, allied professionals and caregivers.

The iHealth service includes secure provider-patient communications and online consultations, a practice Web site customized with clinical content from the AMA and medical societies and linked to provider directories from major health plans, iHealthRecord (PHR), and a variety of content programs and automated patient education messages and e-communications that are tailored to a patient's conditions and medications. Visit their Web site at


Lingo: Contact My Doctor

ReachMyDoctor Web site screen shot

ReachMyDoctor is a low-cost, low-overhead subscription service for basic e-services and secure communications between doctors and patients. Patients can sign up for the service inedependently of their doctor and can search the Provider Directory for doctors who participate in the service. Doctors sign up to participate and choose whether or not to utilize the separate Contact My Doctor e-Visit component.

Free services to patients incude online appointment scheduling, requests for referrals, online lab results, prescription refill requests, and an online form to ask the doctor's office billing and insurance questions. The newest version of the secure portal also offers a personal health record and a variety of "health logs" that patients and dcotors can use to collaborate in chronic care management. Patient participants pay $8.95 per month per care provider for the Contact My Doctor e-Visit service, which is provided to physicians" practices at no cost. The physician receives $6.95 of the patient subscription fee to reimburse for their professional time and opinion. Visit their patient Web site at and their corporate Web site at



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