HomeAbout TransforMEDTransforMED TeamAna-Elena Jensen, PhD

Ana-Elena Jensen, PhD

Practice Enhancement Facilitators

Ana-Elena has over 18 years experience as an organizational development consultant with a focus on leadership, organizational culture, strategic planning, performance management, quality processes, and change management. She has consulted with Fortune 500 companies and mid-sized organizations in the profit and not-for-profit areas. Her client list has included companies in health care, telecommunications, technology, and service industries, as well as local governments. Her experience with health care includes hospitals and other professional organizations on culture and communication, service quality, leadership, employee development, customer satisfaction, conflict management and dealing with difficult people. She led an integrated team of technology and educational experts to develop a learning management system for CEU/CMU documentation for a large metropolitan hospital.

She was employed at Sprint Corporation as an Organization Development and Talent Management consultant for 10 years where she led projects to improve organizational efficiencies and human resource planning and talent development. She was also responsible for enterprise wide initiatives on diversity, ethics and legal compliance, and change management planning.

At TransforMED she has facilitated practice assessments and project planning. In addition she provides guidance on change management and culture development as part of the facilitation process. She coordinated the development of a comprehensive Change Readiness Assessment for practices to determine how prepared they are for change. In addition she works with the facilitator team to determine the strengths and opportunities for growth during transformation to ensure the culture supports the Patient Centered Care Model. As a survey development and analysis expert she has developed and analyzed surveys to take a deeper look into practice needs to manage change effectively.

Ana is qualified to administer several organizational tools including the Denison Organizational Culture Survey, the Insight Inventory, the Exec 360, and the Baldrige Quality Program. She currently is Vice President of Member Activities for the KC Chapter of the American Society of Training and Development, a member of national ASTD, and the American Psychological Society. Ana was born in Caracas Venezuela and grew up in the Mid-South. She holds Masters and Doctorate degrees in organizational communication from the University of Kansas and a bachelor's degree in organizational psychology and management from Georgia State University, Atlanta. Since 1990 she has taught statistics, research methods (qualitative and quantitative) and organizational and leadership behavior in the Masters in Human Resources and MBA Programs at Ottawa University, Kansas City.

Her professional focus is in improving organizational effectiveness, including the patient experience and the work lives of the employees. According to Ana, "By listening to employees and patients we can often learn about the factors that most impact how work gets done and can improve the patient experience. At the same time staff members are able to collaborate on their work and learn how to make the most of their collective wisdom (talent) to develop efficiencies, reduce waste, and increase revenue."