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Stories of Change
PCMH Transformation in Practice
Inspiring and practical stories from experienced clinicians around the country who are working to transform their practices to Patient-Centered Medical Homes

Dr. Kittaka of Adena Family and Internal Medicine in Waverly, OH VIDEO: Adena Family and Internal Medicine, Waverly, Ohio

The practice team and patients at Adena Family and Internal Medicine, Waverly, Ohio share their experiences in transforming to a PCMH. By closing gaps of care with nurse navigators providing care coordination and using population management with risk stratification to provide appropriate care to those who need it most, they are seeing measurable gains in patient outcomes. Watch the video »

Alicia Kammler of Adena Jackson Family Practice and Pediatrics, Oak Hill, Ohio VIDEO: Adena Jackson Family Practice and Pediatrics, Oak Hill, Ohio

Under the leadership of Alicia Kammler, a Certified Nurse Practitioner, Adena Jackson has transformed to team care while implementing an EMR that has allowed them to leverage population management software to improve care coordination and begin to emphasize prevention and wellness among their patients. Watch the video »

Stephen Salanski, MD of Goppert-Trinity Family Care in kansas City, MO VIDEO: Goppert-Trinity Family Care, Kansas City, Missouri

Research Medical Center Family Medicine Program Director Dr. Stephen Salanski; Nurse Manager Cindy McHenry and Practice Manager Dee Drake discuss their urban residency practice's transformation to a PCMH – improving access with a walk-in clinic and working to the top of their licenses. Watch the video »


Group Medical Appointments Improve Access and Patient Satisfaction at Carondelet Medical Group

by Rhondda Francis

In the waiting room on the north side of Carondelet Medical Group, Southwest art adorns the walls and unassuming blue chairs are arranged in six rows of three, facing the curved, adobe-pink front-desk. A large TV in the corner is tuned to a CNN health channel. Framed signs announce: "Innovative Care… Outstanding Medicine. Carondelet is proud to announce Group Medical Appointments." Smaller print explains that this is a great way to spend a whole hour with your physician and learn from other patients.

While the set up of the room might dismay an interior decorator or a feng shui aficionado, Carondelet's set up of their waiting room reflects a clear-eyed thoughtfulness. It is quite simply a conscious effort to maximize their space. The layout not only enables patients to sit while they wait to speak with check-in and referral staff, it also allows the addition of an inexpensive room divider from World Market and the quick and easy repositioning of a minimal number of chairs to transform the room into to two separate spaces— one of which is used for group visits, or as the staff and providers at Carondelet call them, Group Medical Appointments or GMA. Read their story of change »

Read more Stories of Change

On Teams... Family Practice Partners

On the Patient Portal... James J. Meyer, MD

On Practice Management... Central Oregon Family Practice


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